Helpful Information

Please read the information on this page before placing your order or contact us if you require any further help or explanation.

 

Hallmark Catering 3

All prices exclude VAT

 

Opening times

Our office is open Monday to Friday 9am to 5.30pm and Saturday between 10am and 12 noon.

 

Our warehouse is open Monday to Friday 9am to 5pm and Saturday between 10 and 12 noon.

 

Booking

We recommend that you book your order as soon as possible to avoid disappointment. If you are employing a caterer, it is advisable to obtain a written list of their requirements, to ensure you have everything they need and to avoid misunderstandings.

You are more than welcome to pop in to see what items we have available to hire during our warehouse opening hours, orders can be placed in our office, over the phone or via our online quotation.

There is no booking deposit required to guarantee your order.

Customers are advised to check their ‘Hire Contract’ once it has been received and confirm that all details are correct.

 

Basis of our charges

Our basic 1 day hire charge is based on a 72 hour rate, supplying the equipment one day, using the equipment the next, then returning the equipment. If your event is on a weekend, Friday to Monday is still charged at 1 day’s hire. This leaves enough time for laying up and clearing away afterwards. V.A.T must be added to all charges shown, unless shown as not subject to vat.

 

Extended Hire (Prebooked)

4-5 Days – One and a half times one day’s hire.

 

1 week – Twice one day’s hire.

 

2 weeks – Four times one day’s hire.

 

3 weeks – Five times one day’s hire.

 

4 weeks – six times one day’s hire.

 

For longer periods, please call to get a price.

 

Cancellation of your order

Cancellation of any order may be made up until 12 noon the day before the goods are due to be delivered. Any cancellations made after this time incur a 30% cancellation charge of the hire value.

 

Amendments to your order

You can change your order at any time up until 2pm the day before your delivery is due.

 

Delivery/Collection

We are more than happy to arrange delivery and collection of your equipment, please ensure you read our deliveries section carefully to check your transport charge and our terms and conditions.

 

 

 

 

Hallmark Catering Logo

Collect/returning items yourself

Customers are more than welcome to collect and return to our warehouse themselves if they wish. We request that you arrive at least half an hour before the warehouse closing times to allow time for loading and unloading vehicles and checking in the equipment.

Please be advised, it is not always possible to check in an order immediately at the time of returning (if it is a large order or has lots of cutlery on it) If this is the case, your deposit will be refunded once the order has been checked in by our warehouse.
Please ensure when collecting equipment that you send a large enough vehicle for pick up. If you are in doubt, please check with us.

*New customers are required to show two forms of identification when collecting equipment. One must be a photo ID and the other must be a recent utility bill matching the invoice address.

 

Payment Terms

Payment for deliveries should be made at least 48hours before delivery at the very latest.  A deposit for all customers will be required against breakages and extra charges (e.g. transport) on each order. Deposits will be refunded by cheque, cash or card once the order has been checked in at our warehouse less any losses or damages which are charged as per the replacement column on your ‘Hire Contract’.

 

We accept cash, credit and debit cards and cheques (cheques must be paid in at least two weeks before delivery is due) and payments directly into our bank account.

 

If you are planning to collect/return the equipment yourself, payment must be made by cash or debit/credit card only, on collection – we cannot accept cheques or payments over the phone.

 

Cleaning

All goods will be delivered and should be returned clean. If you wish to return the items dirty, an extra 20% charge will be incurred on the washable items. If returning dirty please ensure that plates and serving dishes have excess food removed and glasses are emptied. Please do not return equipment cling-filmed.

 

Useful Information

It is the hirer’s responsibility for any loss or damages to the goods, from the time of delivery until they are collected by Hallmark employees. Deliveries left unattended at customers premises are left at the customers own risk.

 

Any item returned which does not belong to Hallmark Hire cannot be accepted back in place of our own equipment. All goods are checked at our warehouse and losses/damages are charged for accordingly. Shortages and breakages will be charged for at the replacement price shown on your confirmation.

 

In the event that there is an outstanding balance once the order has been off-hired, this must be paid within 30 days of the invoice date. If you pay your initial hire charge by debit or credit card, you accept that any outstanding balance will be taken if payment is not received within 30 days.

 

No responsibility can be accepted for either injury or damage caused by the use of equipment hired and particular attention should be paid to surfaces on which boilers, burner, rings, hot plates, deep fryers, hot cupboards and bain-marie’s are standing.

 

Barbecues must not be used indoors or in marquees. Use of gas cylinders not supplied by us may be dangerous. Proper ventilation must be provided for all cooking and heating regardless of fuel use.

 

Our full Hire Terms and Conditions are available here.